IS Support Specialist

  • IT
  • San Juan, Puerto Rico
  • 1 year ago
  • 1 available

Job Description

Provides advanced technical support to the Organizations' computer equipment and users by performing the following duties.

Essential Functions & Responsibilities

  • Answers, evaluates, and prioritizes incoming telephone, voice-mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Handles problem recognition, research, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff
  • Logs and tracks all issues using ticket tracking system
  • Assists in software and hardware upgrades and new installation
  • Install/Configures personal computers, software, and peripheral equipment
  • Serves as an escalation point to our IS Support Specalist I
  • Install/Configures/Maintains VOIP equipment
  • Maintains equipment inventory
  • Assist in maintaining the IT Server Room and closets
  • Assist in maintaining the departments knowledge base and additional documentation
  • Assist in maintaining server downtime by performing pro-active server maintanance tasks
  • Train users on software/hardware
  • Develop and recommend cost effective technical support improvements

Required Education and Experience

  • High School Diploma
  • 4+ years experience Level 1 Helpdesk
  • Knowledge of hardware and networking
  • Proficient in Windows
  • A+ certification (plus, not required)
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Date Posted:

Apr 25, 2023


San Juan, Puerto Rico

Job Title

IS Support Specialist




40h / week

  • Primary industry: Healthcare
  • Company size: 250 - 300
  • Founded in: 1999
  • Phone: 1-800-595-9631
  • Headquarter: Fort Lauderdale, FL
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